For students with scholarships, such as Pell Grants, the process for claiming education-related tax credits, like the American Opportunity Tax Credit, is unusually complex and results in many eligible students and parents (if the student is a dependent) foregoing tax credits for which they qualify.
The magnitude of the problem appears to be large — the complexity affects at least the almost 9 million students who receive Pell Grants and results in hundreds of millions of dollars of unclaimed credits each year.
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