VA Modernizes its Benefits Process by Moving Toward More Efficient Process

The Department of Veteran Affairs is celebrating improvements it has made modernizing the way it processes compensation and pension claims.

Over the past 22 months, the VA has moved towards a more efficient, electronic process from its traditional paper-restricted operation. That has resulted in the removal of more than 7.8 million paper files from 60 locations, resulting in faster, more accurate claims decisions for veterans, according to a press release.

“Improving the delivery of benefits and services to Veterans is central to our mission,” VA Secretary Robert Wilkie said in the release. “This significant effort will not only improve VA’s claims process, it will also lead to quicker decisions for Veterans because millions more records will be available electronically.”

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